Contact

We’re a small team and we read every message. For the fastest response:

By email

hello@bitebackdefense.com

Replies typically within 24 hours, Monday through Friday.

What to include for common questions

• Order issues: include your order number (starts with #) for the quickest help.
• Returns: see our 60-day Tick Season Guarantee — we’ll email you a prepaid return label.
• Product questions: ingredients, application, kids/pets, allergies — we’ll answer honestly. If we don’t know, we’ll say so.
• Wholesale / B2B: we’re not currently set up for wholesale. Drop us a line if you’re interested and we’ll let you know when that opens.
• Press / partnerships: use the same email with “Press” or “Partnership” in the subject.

What we don't do

We don’t have a phone line yet. We don’t use chatbots that pretend to be people. We don’t outsource customer support — you’ll be talking to someone on the BITEBACK team.